Help centre
Frequently asked questions
Everything you need to know about ordering, shipping, and returns. Can’t find your answer? We’re here to help.
Shipping & delivery
How much does shipping cost?
Shipping is free on all orders within Australia.
How long will my order take?
All orders are processed within 1–3 business days. Once dispatched, delivery typically takes 7–12 business days within Australia.
Will I receive tracking?
Yes. You’ll receive a tracking number by email as soon as your order ships. Please allow 24–48 hours for tracking to update.
Orders
Can I change or cancel my order?
Yes — as long as you contact us within 24 hours of placing your order, we’ll do our best to update or cancel it before it’s dispatched. Just email us at support@brinetta.com.
Returns & refunds
What is your return policy?
We offer a 30-day return policy on all Brinetta orders. If you’re not satisfied for any reason within 30 days of receiving your order, contact us and we’ll sort it out.
How do I request a return?
Simply email us at support@brinetta.com with your order number and we’ll guide you through the next steps. Return shipping costs are covered by the customer.
When will I get my refund?
Once we’ve received your returned item, we’ll process your refund within 10 business days.
Product
Are your sunglasses for men or women?
Both. Brinetta frames are unisex and designed to suit a wide range of face shapes — the perfect pair for every face.
What comes with my sunglasses?
Every pair arrives with a protective case and a microfibre cleaning cloth to keep your lenses clear and scratch-free.
Payment & support
Which payment methods do you accept?
We accept all major credit cards. Your payment details are always processed securely at checkout.
How can I contact you?
Email us any time at support@brinetta.com and we’ll get back to you within 24 hours.